Spam filtering is an essential feature to keeping your inbox free from unsolicited and junk emails. Our spam filtering system (Apache SpamAssassin) grades emails based on the content and other factors, then completes the action as set. (Move to a “Spam” folder, or delete)
It can be configured at the administrative level (cPanel) or on a per-email account level.
WARNING: It is not recommended to have individuals set their own spam filtering as it will delete any messages detected.
You will need to start by logging in to your cPanel account. (https://cpanel.yourdomain.com/ with “yourdomain.com” being your website name)
Once logged in, select “Spam Filters”.
Configure the spam filter as desired. Here is the general overview of settings:
- Process New Emails and Mark them as Spam: Needs to be enabled to run the service. *Recommended*
- Move New Spam to a Separate Folder (Spam Box): Detected messages will be moved to a “Spam” folder that can be accessed through webmail or using IMAP *Recommended*
- Spam Threshold Score (X): Allows for level of detection/aggressiveness of spam messages. 5 is the default setting. See Step 4 below for further information.
-The “Automatically Delete New Spam” is not recommended to be enabled as it will not allow for you to review messages that may be falsely detected as spam.
-If a message is marked as spam, you can simply drag it out of the spam folder to your Inbox or other folder as desired.
Step 4 (Optional)
The “Adjust Spam Threshold Score” can be changed at any time if either spam is still being delivered to your inbox (Not an aggressive enough score) or legitimate emails are being caught (Too aggressive of a score)
The scales is from 1 (Most agressive) to 10 (Least agressive).
To adjust it:
- Select one of the preset settings, or “Custom” and enter in the desired score.
- Select “Update Scoring Options” to make the change.
Final Notes: We offer additional (Paid) spam filtering services that allow for greater control and results. Please contact us for inquiries of this service.